Terms of Use

1.1. In these Terms, the following definitions apply:

“Authorised User” means any individual whom a Client permits to access or use the Platform, including administrators, supervisors and monitored personnel;

“Client” means the organisation that has entered into a separate agreement with WorkVerse for access to the Platform;

“Client Configuration” means the standards, policies, goals, metrics, rules, thresholds and settings established by a Client within the Platform;

“Client Data” means all data uploaded to, generated within, or collected through the Platform by or on behalf of a Client, including activity and performance data relating to Authorised Users;

“Content” means all text, materials, information and functionality made available through the Website or the Platform;

“you” means the person accessing the Website or using the Platform, whether as a Client, an Authorised User, or a visitor.

1.2. Headings are for convenience only and do not affect interpretation.

1.3. References to "including" mean "including without limitation".

2.1. WorkVerse provides software that enables its Clients to track, record, measure and report on the activity and performance of their employees and other personnel.

2.2. WorkVerse is a neutral technology provider. The Platform is a tool only. WorkVerse does not set, recommend, endorse or validate any standard, policy, goal, metric, threshold or target used within the Platform.

2.3. All standards, policies, goals and configuration choices are set solely by the Client. The Client alone decides:

1. what activity or performance is tracked and how;
2. which metrics, thresholds and targets apply;
3. how results are interpreted and acted upon; and
4. what decisions, if any, are made in relation to any individual.

2.4. WorkVerse does not make, and is not involved in, any employment, disciplinary, evaluative or other decision concerning any Authorised User. Any such decision is made by the Client in its sole discretion and on its sole responsibility.

2.5. The Platform presents data based on the Client Configuration. WorkVerse does not guarantee that any measurement, score or output is accurate, complete, fair or suitable for any particular purpose.

3.1. WorkVerse may make available certain optional features that a Client may, at its sole discretion, choose to enable and configure, including location (GPS) tracking and workplace selfie capture. These features are not enabled by default and their use is entirely at the Client's election.

3.2. Location tracking: where enabled by the Client, this feature allows the Client to track the geographic location of Authorised Users or their devices, to the extent and in the manner configured by the Client, including whether the feature is active, its scope, the times at which it operates, and any applicable retention period. WorkVerse provides the technical functionality only and does not determine when, where, whom or why location is tracked.

3.3. Workplace selfies: where enabled by the Client, this feature allows the Client to require Authorised Users to capture selfie images at the workplace, for example for attendance or identity-verification purposes defined by the Client. WorkVerse provides the technical functionality only and does not determine whether the feature is used or for what purpose.

3.4. The Client acknowledges that location data and selfie images may constitute personal data, and that selfie images may, depending on how the Client uses them, constitute biometric or other sensitive personal data attracting heightened legal requirements.

3.5. The Client is solely responsible for ensuring that any use of these features complies with all applicable laws, including establishing a lawful basis, providing all required notices, obtaining all required consents (including explicit consent where required for biometric or sensitive personal data), carrying out any required data protection impact assessment, offering alternatives to affected individuals where required, and setting appropriate retention periods.

3.6. WorkVerse does not warrant that any location data or selfie image captured through the Platform is accurate, complete, timely or reliable, and accepts no responsibility for any decision made or action taken by the Client or any other person on the basis of such data or images.

4.1. As between WorkVerse and a Client, the Client is the party that determines the purposes and means of processing Client Data. WorkVerse acts on the Client's documented instructions in providing the Platform.

4.2. The Client is solely responsible for ensuring that its collection and use of Client Data, and its configuration and use of the Platform, comply with all laws applicable to it, including data protection, employment, privacy and monitoring laws.

4.3. The Client is solely responsible for:

1. establishing a lawful basis for any tracking or monitoring it carries out;
2. providing all required notices to, and obtaining all required consents from, Authorised Users;
3. defining and applying appropriate data retention periods within the Platform; and
4. responding to requests from individuals regarding their data.

4.4. Where WorkVerse processes personal data on behalf of a Client, the WorkVerse Data Processing Agreement (as made available to the Client or otherwise entered into between the parties) is incorporated into and forms an integral part of these Terms. The Data Processing Agreement sets out the parties' respective obligations under applicable data protection law, including the UAE Personal Data Protection Law, when WorkVerse processes Client Data on the Client's behalf. In the event of any conflict between the Data Processing Agreement and these Terms on the subject of data processing, the Data Processing Agreement prevails.

4.5. The Client is solely responsible for determining whether its use and deployment of the Platform is lawful in each jurisdiction in which it operates or deploys the Platform. The Client represents and warrants that such use complies with all applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations, any applicable free-zone data protection laws (including those of the DIFC and ADGM), and any applicable sector-specific or monitoring laws. WorkVerse does not determine, and gives no assurance as to, whether the Platform is suitable or lawful for the Client's intended use.

4.6. The Client represents and warrants that the Client Data it provides to, or collects through, the Platform, and the means by which it obtained that data, comply with all applicable data protection laws, and that it has given all notices and obtained all consents required for WorkVerse to process that data on the Client's behalf in providing the Platform.

5.1. The Platform is intended for business use only and is not directed at consumers.

5.2. Access to the Platform is granted only to Clients and their Authorised Users under a separate agreement. These Terms apply in addition to, and do not replace, that agreement.

5.3. You are responsible for keeping your login credentials confidential and for all activity carried out under your account.

5.4. You must notify us promptly of any unauthorised use of your account or any other breach of security.

5.5. The Client is fully responsible for all use of the Platform under its account and for its Authorised Users' compliance with these Terms. Any breach of these Terms by an Authorised User is deemed to be a breach by the Client. WorkVerse's relationship is with the Client and not with individual Authorised Users.

5.6. The Client must ensure that each Authorised User agrees to (i) use the Platform in full compliance with these Terms, and (ii) waive any claim directly against WorkVerse arising out of or relating to their use of, or any tracking or monitoring carried out through, the Platform. The Client will address and handle directly any claim raised by an Authorised User in connection with the Platform.

6.1. You may use the Website and the Platform only for lawful purposes and in accordance with these Terms.

6.2. You must not:

1. use the Platform in any way that breaches any applicable law or regulation;
2. use the Platform to track or monitor any individual without a lawful basis and required notices or consents;
3. attempt to gain unauthorised access to, interfere with, or disrupt the Website, the Platform or any related systems;
4. copy, modify, reverse engineer, decompile or create derivative works of the Platform, except to the extent permitted by law;
5. introduce any virus, malware or other harmful code; or
6. use the Platform to process data for any unlawful, discriminatory or abusive purpose.

6.3. WorkVerse is not responsible for monitoring how Clients or Authorised Users use the Platform and does not verify the lawfulness of any Client Configuration or Client Data.

7.1. As between WorkVerse and the Client, the Client owns and is responsible for all Client Data.

7.2. WorkVerse processes Client Data only to provide, maintain, secure and support the Platform, and as otherwise agreed with the Client or required by law.

7.3. WorkVerse does not sell Client Data and does not use it to set, judge or benchmark the performance of any individual.

7.4. The Client is responsible for the accuracy, quality, legality and appropriateness of the Client Data and Client Configuration.

8.1. WorkVerse and its licensors own all intellectual property rights in the Website, the Platform and the Content.

8.2. Subject to compliance with these Terms and any applicable agreement, WorkVerse grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Website and the Platform for their intended business purpose.

8.3. No rights are granted to you other than as expressly set out in these Terms.

9.1. The Website or the Platform may link to or integrate with third-party services. WorkVerse does not control and is not responsible for those services.

9.2. Your use of any third-party service is subject to that third party's own terms, and WorkVerse accepts no liability arising from it.

10.1. WorkVerse aims to keep the Website and the Platform available but does not guarantee uninterrupted or error-free access.

10.2. WorkVerse may modify, suspend or withdraw all or part of the Website or the Platform at any time, including for maintenance, security or operational reasons.

10.3. WorkVerse may update the Platform and its features from time to time.

11.1. The Website and the Platform are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

11.2. WorkVerse does not warrant that any output, measurement, score or report generated through the Platform is accurate, complete, fair, reliable or fit for any particular purpose. All such output depends on the Client Data and the Client Configuration, for which WorkVerse is not responsible.

11.3. WorkVerse gives no warranty regarding, and accepts no responsibility for, any decision made or action taken by a Client or any other person in reliance on the Platform or its output.

11.4. You are responsible for satisfying yourself that the Platform is suitable for your intended use.

11.5. WorkVerse does not warrant the accuracy, completeness, timeliness or reliability of any location data or selfie image captured through any optional feature of the Platform. Such data and images are collected, configured and used entirely under the Client's control and responsibility.

12.1. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law.

12.2. Subject to clause 12.1, WorkVerse shall not be liable to you for:

1. any loss of profit, revenue, business, goodwill or anticipated savings;
2. any loss or corruption of data, except to the extent caused by WorkVerse's failure to meet its agreed obligations;
3. any loss or claim arising from the Client Configuration, the Client Data, or any decision made using the Platform; or
4. any indirect or consequential loss.

12.3. Subject to clause 12.1, WorkVerse's total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed the fees paid for the Platform in the twelve (12) months preceding the claim.

13.1. You shall indemnify and hold WorkVerse harmless against all losses, damages, costs and expenses arising out of or in connection with:

1. your breach of these Terms;
2. your Client Configuration or Client Data; and
3. any claim by an Authorised User or third party relating to your tracking, monitoring or use of the Platform.

14.1. WorkVerse may suspend or terminate your access to the Website or the Platform if you breach these Terms or if WorkVerse reasonably considers it necessary to protect the Platform, other users or any third party.

14.2. Termination of access does not affect any rights or liabilities accrued before termination.

14.3. Clauses that by their nature should survive termination shall continue to apply, including clauses 7, 8, 11, 12, 13 and 16.

15.1. WorkVerse may update these Terms from time to time by posting the revised version on the Website.

15.2. Your continued use of the Website or the Platform after any change takes effect constitutes acceptance of the revised Terms.

16.1. These Terms and any dispute arising out of or in connection with them are governed by the laws and the applicable federal laws of the United Arab Emirates.

16.2. The courts of DIFC shall have exclusive jurisdiction to settle any such dispute.

17.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2. WorkVerse's failure to enforce any provision does not waive its right to do so later.

17.3. You may not assign or transfer your rights or obligations under these Terms without WorkVerse's prior written consent. WorkVerse may assign or transfer its rights and obligations.

17.4. These Terms, together with any applicable agreement between WorkVerse and a Client, constitute the entire agreement regarding your use of the Website and the Platform.

17.5. Nothing in these Terms creates any partnership, joint venture, agency or employment relationship between the parties.

18.1. Questions about these Terms may be sent to WorkVerse at: